:root{--bg:#0f1115;--surface:#171a21;--surface-2:#1e222b;--border:#2a2f3a;--text:#e6e8ec;--dim:#9aa1ad;--accent:#4c8dff;--danger:#ff6b6b;--ok:#4ade80;--warn:#fbbf24}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font:15px/1.55 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.auth{min-height:100dvh;display:grid;place-items:center;padding:24px}.card{width:100%;max-width:360px;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:28px;display:flex;flex-direction:column;gap:8px}.card h1{margin:0;font-size:20px}.hint{margin:0 0 12px}.card label,.hint{color:var(--dim);font-size:12px}.card label{margin-top:8px}.card input{background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:10px 12px}.card input:focus-visible,.filters input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:1px}button{background:var(--accent);border:0;border-radius:8px;padding:10px 16px;color:#fff;cursor:pointer;margin-top:14px}button:disabled{opacity:.6;cursor:default}.link,button.link{background:none;color:var(--dim);padding:0;margin:0;cursor:pointer}.error{color:var(--danger);font-size:12px;margin:10px 0 0}.shell{max-width:880px;margin:0 auto;padding:20px 16px 96px}.topbar{align-items:center;justify-content:space-between;padding-bottom:14px;border-bottom:1px solid var(--border)}.filters,.topbar{display:flex;margin-bottom:18px}.filters{gap:8px}.filters input{flex:1 1;padding:9px 12px}.filters input,.filters select,.status-form select{background:var(--surface);border:1px solid var(--border);border-radius:8px}.filters select,.status-form select{padding:9px 10px}.filters button,.status-form button{margin-top:0}.empty{color:var(--dim);text-align:center;padding:48px 0}.tickets{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.ticket{display:grid;grid-template-columns:92px 1fr auto auto;grid-template-areas:"ref subject status waiting" "ref customer status waiting";grid-gap:2px 12px;gap:2px 12px;align-items:center;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.ticket:hover{border-color:var(--accent)}.ref{grid-area:ref;color:var(--dim);font-size:12px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.subject{grid-area:subject}.customer{grid-area:customer}.customer,.status{color:var(--dim);font-size:12px}.status{grid-area:status;padding:3px 9px;border-radius:999px;background:var(--surface-2);white-space:nowrap}.status--open,.status--waiting_operator{color:var(--warn)}.status--closed,.status--resolved{color:var(--ok)}.waiting{grid-area:waiting;color:var(--dim);font-size:12px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;min-width:46px;text-align:right}@media (max-width:620px){.ticket{grid-template-columns:1fr auto;grid-template-areas:"ref waiting" "subject status" "customer status"}.waiting{text-align:right}}.ticket-head h1{font-size:20px;margin:0 0 12px}.meta{display:flex;flex-wrap:wrap;gap:18px;margin:0 0 14px}.meta div{display:flex;flex-direction:column}.meta dt{font-size:12px;color:var(--dim)}.meta dd{margin:0;font-size:14px}.dim{color:var(--dim)}.status-form{display:flex;gap:8px;margin-bottom:22px}.thread{list-style:none;margin:0 0 20px;padding:0;display:flex;flex-direction:column;gap:10px}.message{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.message--operator{background:var(--surface-2);margin-left:12%}.message--note{border-color:var(--warn);background:color-mix(in srgb,var(--warn) 8%,var(--surface))}.message__head{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--dim);margin-bottom:6px}.author{font-weight:600;color:var(--text)}.badge{background:var(--warn);color:#1a1a1a;border-radius:999px;padding:1px 8px}.message__head time{margin-left:auto}.message__body{margin:0;white-space:pre-wrap;word-break:break-word}.delivery{margin:8px 0 0;font-size:12px}.delivery--ok{color:var(--ok)}.delivery--failed{color:var(--danger)}.delivery--pending{color:var(--dim)}.reply{position:-webkit-sticky;position:sticky;bottom:0;background:var(--bg);padding-top:12px;border-top:1px solid var(--border)}.reply textarea{width:100%;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:11px 13px;resize:vertical}.reply__actions{justify-content:space-between;gap:12px;margin-top:8px}.note-toggle,.reply__actions{display:flex;align-items:center}.note-toggle{gap:7px;font-size:12px;color:var(--dim);cursor:pointer}.reply__actions button{margin-top:0}.topbar__nav{display:flex;align-items:center;gap:16px}.panel-section{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:16px}.panel-section h2{margin:0 0 14px;font-size:16px}.ok-line{color:var(--ok);margin:0}.warn-line{color:var(--warn);background:color-mix(in srgb,var(--warn) 10%,transparent);border:1px solid var(--warn);border-radius:8px;padding:10px 12px;font-size:12px}.enrol label{display:block;font-size:12px;color:var(--dim);margin:14px 0 4px}.enrol input{background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:10px 12px;width:160px;font-size:18px;letter-spacing:4px;text-align:center}.qr{background:#fff;padding:10px;border-radius:10px;width:max-content;margin:14px 0}.qr svg{display:block}.secret{display:inline-block;margin-top:6px;background:var(--bg);border:1px solid var(--border);border-radius:6px;padding:6px 10px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:1px;word-break:break-all}details summary{cursor:pointer;color:var(--dim);font-size:12px;margin-top:12px}.codes{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));grid-gap:8px;gap:8px;list-style:none;padding:0;margin:14px 0}.codes code{display:block;background:var(--bg);border:1px solid var(--border);border-radius:6px;padding:8px 10px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;text-align:center}.table{width:100%;border-collapse:collapse;font-size:14px}.table th{text-align:left;font-weight:500;color:var(--dim);padding:8px 10px;white-space:nowrap}.table td,.table th{border-bottom:1px solid var(--border)}.table td{padding:10px;vertical-align:top}.table tr:hover td{background:var(--surface)}.row--muted td{opacity:.55}.link-strong{color:var(--text);font-weight:500;text-decoration:none}.link-strong:hover{color:var(--accent);text-decoration:underline}.sub{display:block;color:var(--dim);font-size:12px;margin-top:2px}.tagbar{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:16px}.tagbar__label{color:var(--dim);font-size:12px;margin-right:4px}.chip{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border:1px solid var(--border);border-radius:999px;background:var(--surface);color:var(--text);font-size:12px;text-decoration:none}.chip--on,.chip:hover{border-color:var(--accent)}.chip--on{color:var(--accent)}.chip--sm{padding:2px 7px;margin-right:4px}.badge,.chip__count{color:var(--dim)}.badge{display:inline-block;margin-left:6px;padding:2px 7px;border-radius:4px;background:var(--surface-2);font-size:12px;vertical-align:middle}.badge--warn{background:color-mix(in srgb,var(--warn) 18%,transparent);color:var(--warn)}.badge--ok{background:color-mix(in srgb,var(--ok) 18%,transparent);color:var(--ok)}.panel{border:1px solid var(--border);border-radius:8px;background:var(--surface);padding:16px 18px;margin-bottom:18px}.panel h2{font-size:14px;font-weight:600;margin:0 0 10px}.panel h2:not(:first-child){margin-top:22px}.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));grid-gap:12px 20px;gap:12px 20px;margin:0}.facts dt{color:var(--dim);font-size:12px;margin-bottom:2px}.facts dd{margin:0;font-size:14px}.plain{list-style:none;margin:0;padding:0}.plain li{padding:7px 0;border-bottom:1px solid var(--border);font-size:14px}.plain li:last-child{border-bottom:none}.tagform{display:flex;gap:8px}.tagform input{flex:1 1}.pager{margin-top:16px}.back{display:inline-block;color:var(--dim);font-size:12px;text-decoration:none;margin-bottom:4px}.back:hover{color:var(--accent)}.back,.btn,.chip,.link-strong,.table tr td{transition:background-color .15s ease,border-color .15s ease,color .15s ease}@media (prefers-reduced-motion:reduce){*,:after,:before{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}.table-scroll .table{min-width:720px}.skeleton{display:flex;flex-direction:column;gap:12px;padding-top:8px}.skeleton__bar{height:14px;width:60%;border-radius:4px;background:linear-gradient(90deg,var(--surface) 25%,var(--surface-2) 50%,var(--surface) 75%);background-size:200% 100%;animation:skeleton-sweep 1.4s ease-in-out infinite}.skeleton__bar--title{height:22px;width:34%}.skeleton__bar--wide{width:85%}.skeleton__bar--short{width:40%}@keyframes skeleton-sweep{0%{background-position:200% 0}to{background-position:-200% 0}}.app{display:grid;grid-template-columns:216px 1fr;min-height:100vh}.app__side{display:flex;flex-direction:column;gap:4px;padding:16px 12px;border-right:1px solid var(--border);background:var(--surface);position:-webkit-sticky;position:sticky;top:0;height:100vh}.app__main{min-width:0;padding:24px 28px 48px}.app__signout{margin-top:auto}.brand{display:flex;align-items:center;gap:9px;padding:6px 10px 18px}.brand__mark{width:20px;height:20px;border-radius:6px;background:linear-gradient(135deg,var(--accent),#7b5cff)}.brand__name{font-weight:600;letter-spacing:-.01em}.sidenav ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px}.sidenav__link{display:flex;align-items:center;gap:10px;padding:10px;border:0;width:100%;border-radius:7px;background:transparent;color:var(--dim);font:inherit;font-size:14px;text-align:left;text-decoration:none;cursor:pointer}.sidenav__link:hover{background:var(--surface-2);color:var(--text)}.sidenav__link--on{background:color-mix(in srgb,var(--accent) 14%,transparent);color:var(--accent)}.sidenav__link--quiet:hover{color:var(--danger)}.sidenav__link svg{flex:none}.topbar h1{font-size:20px;margin:0}@media (max-width:860px){.app{grid-template-columns:1fr}.app__side{position:static;height:auto;flex-direction:row;align-items:center;gap:8px;overflow-x:auto;border-right:0;border-bottom:1px solid var(--border);padding:10px 12px}.app__signout,.brand{display:none}.sidenav ul{flex-direction:row}.sidenav__link{padding:10px 12px;white-space:nowrap}.app__main{padding:18px 14px 40px}}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));grid-gap:12px;gap:12px;margin-bottom:22px}.stat{flex-direction:column;gap:4px;padding:14px 16px;border:1px solid var(--border);border-radius:8px;background:var(--surface);text-decoration:none;color:var(--text)}.stat:hover{border-color:var(--accent)}.stat__label{font-size:12px}.stat__value{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;font-size:26px;font-weight:600;letter-spacing:-.02em;line-height:1.1}.stat__note{color:var(--dim);font-size:12px}.menutree{list-style:none;margin:0 0 14px;padding:0}.menuitem__row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 10px;border:1px solid var(--border);border-radius:7px;background:var(--surface);margin-bottom:6px}.menuitem__row--off{opacity:.55}.menuitem__title{font-weight:500}.menuitem__key{color:var(--dim);font-size:12px}.menuitem__tools{display:flex;gap:4px;margin-left:auto}.btn--sm{padding:4px 9px;font-size:12px}.menuform{display:flex;flex-direction:column;gap:12px;padding:14px;margin:0 0 10px;border:1px solid var(--accent);border-radius:7px;background:var(--surface-2)}.menuform__row{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));grid-gap:12px;gap:12px}.menuform label{display:flex;flex-direction:column;gap:5px;font-size:12px;color:var(--dim)}.menuform input,.menuform select{font-size:14px}.field-hint{color:var(--dim);font-size:12px}.checkline{flex-direction:row!important;align-items:center;gap:8px!important;align-self:end;padding-bottom:8px;color:var(--text)!important;font-size:14px!important}.menuform__actions{display:flex;gap:8px;justify-content:flex-end}.tpl-preview{color:var(--dim);font-size:12px;flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.menuform textarea{font-family:inherit;font-size:14px;line-height:1.5;resize:vertical}.locale-block{display:flex;flex-direction:column;gap:10px;padding:12px;border:1px solid var(--border);border-radius:6px}.locale-block h3{margin:0;letter-spacing:.06em}.audit-detail,.locale-block h3{font-size:12px;color:var(--dim)}.audit-detail{max-width:380px;overflow:hidden;text-overflow:ellipsis}.audit-detail,.nowrap{white-space:nowrap}:root{--slate-900:#0f172a;--slate-850:#131c30;--slate-800:#1b2336;--slate-700:#272f42;--slate-600:#475569;--slate-300:#94a3b8;--live:#38bdf8;--info:#60a5fa}.counter__value,.counterdown,.num,.progress-panel__of,.progress-panel__percent,.ref,.stat__value,.waiting{font-family:ui-monospace,Fira Code,SFMono-Regular,Menlo,monospace;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.shell--narrow{max-width:620px}.page-title{font-size:22px;margin:0 0 4px;letter-spacing:-.01em}.page-sub{margin:0 0 18px;color:var(--dim);font-size:14px}.pill{font-size:12px;padding:3px 10px;border-radius:999px;background:var(--slate-700);color:var(--slate-300);white-space:nowrap}.pill--ok{color:var(--ok)}.pill--bad{color:var(--danger)}.pill--warn{color:var(--warn)}.pill--info{color:var(--info)}.pill--live{color:var(--live);background:color-mix(in srgb,var(--live) 14%,transparent)}.btn{display:inline-flex;align-items:center;justify-content:center;min-height:40px;padding:9px 16px;border:1px solid var(--border);border-radius:9px;background:var(--slate-800);color:var(--text);cursor:pointer;margin-top:0;transition:background .16s ease,border-color .16s ease}.btn:hover{border-color:var(--slate-600)}.btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.btn--sm{min-height:32px;padding:5px 12px;font-size:13px}.btn--primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn--primary:hover{background:#3b7ce0}.btn--danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn--ghost{background:transparent;color:var(--dim)}.btn--ghost:hover{color:var(--danger);border-color:var(--danger)}.cards{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.card-row{display:block;background:var(--slate-800);border:1px solid var(--border);border-radius:12px;padding:14px 16px;transition:border-color .16s ease}.card-row:hover{border-color:var(--slate-600)}.card-row__head{display:flex;align-items:center;justify-content:space-between;gap:12px}.card-row__title{font-weight:600}.card-row__muted{margin:10px 0 0;color:var(--dim);font-size:13px}.card-row__stats{display:flex;align-items:baseline;gap:16px;margin-top:10px;flex-wrap:wrap}.card-row__percent{margin-left:auto;color:var(--dim);font-size:13px}.stat{display:flex;align-items:baseline;gap:6px;font-size:13px}.stat__label{color:var(--dim)}.stat__value--ok{color:var(--ok)}.stat__value--bad{color:var(--danger)}.stat__value--warn{color:var(--warn)}.bar{position:relative;height:6px;background:var(--slate-700);border-radius:999px;overflow:hidden;margin-top:12px}.bar--lg{height:10px}.bar__fill{display:block;height:100%;background:var(--accent);border-radius:999px;transition:width .6s cubic-bezier(.4,0,.2,1)}.bar--live .bar__fill{background:linear-gradient(90deg,var(--accent),var(--live))}@media (prefers-reduced-motion:reduce){.bar__fill{transition:none}}.progress-panel{background:var(--slate-800);border:1px solid var(--border);border-radius:14px;padding:18px;margin-bottom:16px}.progress-panel__head{display:flex;align-items:baseline;gap:12px}.progress-panel__percent{font-size:30px;font-weight:600;letter-spacing:-.02em}.progress-panel__of{color:var(--dim);font-size:14px;margin-left:auto}.counters{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));grid-gap:10px;gap:10px;margin:16px 0 0}.counter{background:var(--slate-850);border:1px solid var(--border);border-radius:10px;padding:10px 12px}.counter__label{font-size:12px;color:var(--dim)}.counter__value{margin:2px 0 0;font-size:19px;font-weight:600}.counter__value--ok{color:var(--ok)}.counter__value--bad{color:var(--danger)}.counter__value--warn{color:var(--warn)}.meta--tight{gap:22px;margin-top:16px}.controls{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:22px}.confirm{border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:22px;background:var(--slate-800)}.confirm--send{border-color:var(--accent)}.confirm--danger{border-color:var(--danger)}.confirm__title{margin:0 0 6px;font-weight:600}.confirm__body{margin:0 0 14px;font-size:14px;color:var(--slate-300);line-height:1.6}.confirm__actions{display:flex;gap:10px;justify-content:flex-end}.confirm__actions .btn{min-height:44px}.banner{border-radius:10px;padding:11px 14px;font-size:13px;margin:0 0 16px;border:1px solid}.banner--bad{color:var(--danger);border-color:var(--danger);background:color-mix(in srgb,var(--danger) 10%,transparent)}.banner--warn{color:var(--warn);border-color:var(--warn);background:color-mix(in srgb,var(--warn) 10%,transparent)}.form{gap:18px}.field,.form{display:flex;flex-direction:column}.field{gap:6px}.field label{font-size:13px;color:var(--slate-300)}.field input,.field select,.field textarea{background:var(--slate-850);border:1px solid var(--border);border-radius:9px;padding:10px 12px;resize:vertical}.field input:focus-visible,.field select:focus-visible,.field textarea:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.field__hint{margin:0;font-size:12px;color:var(--dim)}.field__foot{display:flex;align-items:center;justify-content:space-between;gap:12px}.counterdown{font-size:12px;color:var(--dim)}.counterdown--low{color:var(--warn)}.form__actions{display:flex;gap:10px;justify-content:flex-end}.form__note{margin:0;font-size:12px;color:var(--dim);text-align:right}.empty-state{text-align:center;padding:56px 0;color:var(--dim);align-items:center;gap:14px}.empty-state,.messages{display:flex;flex-direction:column}.messages{list-style:none;margin:0;padding:0;gap:10px}.messages li{background:var(--slate-850);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.locale{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--dim)}.audience{border:1px solid var(--border);border-radius:10px;padding:14px;margin:0}.audience legend{font-size:13px;color:var(--slate-300);padding:0 6px}.radio{display:flex;align-items:center;gap:9px;padding:7px 0;cursor:pointer;font-size:14px}.radio--warn span{color:var(--warn)}.audience input:not([type]),.audience input[type=text]{width:100%;margin-top:8px;background:var(--slate-850);border:1px solid var(--border);border-radius:8px;padding:9px 11px}.audience__check{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.audience__count{font-size:14px;color:var(--slate-300)}.audience__count--all{color:var(--warn)}.audience__desc{color:var(--dim);font-size:12px}